Process & SOP Excellence Development

Business Process Management and SOP are crucial in ensuring alignment and consistency to maintain the effectiveness of an organization. 

This Process & SOP Excellence Development workshop is designed for department or unit leaders, as well as all executives in the organization, who have aspirations to optimize business process management through standardized work processes in a structured and disciplined manner in internal organization implementation. 

In addition to studying concepts and case examples, participants will also get a hands-on opportunity to develop communicative and effective business process mapping and SOP.

CDHX Participant Benefit:

• CDHX Clinic Class
• Forum Discussion
• Aligned and accredited with BNSP & world class certification
• World-Class Curriculum
• Community and guidance after workshop
• Best speakers, senior consultants and practitioners
• Focus on “How To” learning methods

Workshop Objective:

• To understand challenge for business process management in  organization
• To understand the importance and benefit of using  process mapping method
• To understand how to develop BPM (Business Process Mapping)
• To understand how to measure BPM (Business Process Mapping)
• To understand how to develop SOP (Standard Operational Procedure)  and WI (Working Instruction)
• The importance of managing unstructured business processes within  an organization
• An effective way to draw up a map of the process (process map)  communicative, through the identification process of the core (core process) and process support  (supporting process)
• The use of process maps (process map) as the basis for process  improvement (process improvement)
• Use hierarchy process (process leveling) for documenting the process  in the form of Standard Operating Procedure (SOP)
• Step-by-step to build SOP

Workshop Outline

Session 1: 

• Introduction of BPM
• Process Hierarchy Level 0 & How to Develop High Level  Business Process

Session 2: 

• Process Hierarchy Level 1 & How to Develop Size of  Process
• Process Hierarchy Level 2

Session 3: 

• How to Develop Working Sheet Business Process
• Process Hierarchy Level 3 & How to Develop Detail Activity of Business Process

Session 4: 

• Develop SOP based on Business Process
• Implementation of Business Process Management