Excellence in Supervisory

Objectives:

• Understand the responsibility and new paradigm as supervisory role.
• Establish high performance plan to achieve organization goal.
• Communicating with others proactively and persuade team member.
• Managing conflict effectively with different style.

CDHX Participant Benefit

• CDHX Clinic Class
• Forum Discussion
• Aligned and accredited with BNSP & world class certification
• World-Class Curriculum
• Community and guidance after workshop 
• Best speakers, senior consultants and practitioners 
• Focus on “How To” learning methods

Participants will get:

• Online training modules
• Online Pre-reading 
• Workshop Modules in PDF
• Case study & group discussion

Workshop Outline

SESI 1:

Introduction

• Foundation of Leader: Managing Task and Managing  People
• Role of New Manager or supervisor
  • Discussion : New leader role

Managing High Performance

• Importance of Goal Setting
• SMART C Method

Communicating with Others Proactively

• Mapping your communication style

SESI 2:

Communicating with Others Proactively

• Persuasive principles at work
• Active Listening
  • Role play : How to be active listener?

Developing Your Team Performance

• Identifying Root Cause of Performance Problem
• Positive and Constructive Feedback
• Development through Coaching:
  • Case study and Role play

SESI 3:

Improving Team through Delegation Skill

• Why Delegation?
• Case study and presentation
• Reasons people don’t delegate
• Delegation Process
  • Simulation : Delegation process

Managing Conflict at Work

• What is conflict?
• Source of Conflict

SESI 4:

Managing Conflict at Work

• 5 ways to respond conflict effectively

Team Development

• Team Evolution
• Managing different types of team
  • Discussion and Presentation