Digital Transformation Master Class

The digital giants like Amazon, Alibaba, and Apple have now entered most industries in the global economy. They are the disruptors. In some industries, like retail & hospitality, the disruption is deep. 

Accelerated by current pandemic, digital transformation of traditional companies is a matter of survival and existence. At the same time, for those who do become digital, the opportunities to build a new corporation, new shareholder value, and create new jobs are immense. 

Make no mistake, every company of any size must digitize. It must be a platform or be part of somebody else's platform. A physical company can out-compete purely digital companies, because human beings are social, they want connectivity, social interactions. 

The purpose of this program is to share customer and mega trends impacting your business model, and practice digital tools for transformation. Global and Indonesian case studies and exercises will provide practical applications of the tools in Indonesian business environment.

CDHX Participant Benefit:

• CDHX Clinic Class
• Forum Discussion
• Aligned and accredited with BNSP & world class certification
• World-Class Curriculum
• Community and guidance after workshop
• Best speakers, senior consultants and practitioners
• Focus on “How To” learning methods

Objectives:

• Understand the framework, strategy, and tools in digital transformation journey,
• Review best practices on how companies transform in the journey, and
• Practice the application of the concepts into your business context:
  • Identify customer segment for DX
  • Evaluate potential disruption
  • Develop customer network strategy and customer journey
  • Design data analytics strategy
  • Develop new platform mapping
  • Ensure the implementation of DX plan with execution-biased systems and structure

Pre-Workshop Activity: 

Online Assessment of your Digital Transformation Readiness

Workshop Takeaways:

• Participant kit with multitude of examples in digital strategy
• Practical tools in analyzing and step-by-step development of your digital strategy
• Digital platform mapping tool
• World-class case studies
• New Book: Secrets to Becoming an Execution Winner (Gramedia)

Target audience: 

• Owners
• BOD Members
• Senior Managers and Strategy Planners of companies facing digital disruptions

Workshop Outline

Session 1

• World Mega Trends and Shifting Customer Behaviors
• New Indonesian Customer Behaviors in Pandemic
• DX Responses: Cases of Successes and Failures
• Six Dimensions of Digital Transformation (DX) Company
• Your DX Readiness Assessment Results
• Disruptive Business Model: Components of innovation
• DX Tool 1: Identifying the Right Customer Segment

Session 2

DX Tool 2: Face Specific Disruptors

• Identify a specific disruptor
• Review incumbent value proposition
• Map the value proposition and network differentials
• Rate level of threats
• List your response strategy
• Three strategies to survive stronger in shrinking market

DX Tool 3: Develop Customer Journey and Network Strategy

• The new world of customer behaviors
• Customer experience journey
• Case Study

Session 3

DX Tool 3: Develop Customer Journey and Network Strategy (Cont’d

• Five customer network strategy
• Your company application exercises

DX Tool 4: Develop Data Analytics Strategy                                                         

• Cases of data analytics strategy
• Understanding big data
• Sources of data
• Steps in data analytics strategy

Session 4

DX Tool 5: Scale Up your Business with Platform

• Various platform models & value drivers
• Map your platform business model
• Case studies
• Your company application

Making It Happens with Execution Biased Systems and Structure

• Rapid decision making and experiments: Start up way
• DX strategy management
• DX structure

Summary and Wrap Up